Customer Service #5 – Vodafone billing

Apparently Vodafone sees error of it’s approach to billing. Vodafone backtracks on major customer service error.

Why management ever thought they could get away with this revised billing system where customers were to be charged for a printed bill amazes Adam. The powers that be at Vodafone must have been asleep that day. Surely no sensible marketing people would have thought this billing approach made sense.

No way did this scheme meet commonly accepted ideas of Customer Service.

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