Quotation for Today, Sunday 8 March
While these recommendations are focused on the efficiency and effectiveness of the Pacific Division, their relevance to Service Delivery should be considered. Throughout the review, staff and managers consistently expressed concern about successive years of underinvestment in the wider immigration service (in people capability and training, systems, tools, facilities). The significance and impact of any underinvestment needs to be assessed. We understand some of these issues are being looked at as part of the Office of the Auditor General’s review of the New Zealand Immigration Service. If it has resulted in similar issues to those found in Pacific Division then an integrated approach to dealing with these issues needs to be undertaken.
From the Ernst & Young report on the Pacific Division of the Immigration Service
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